I am a big fan of Wikipedia, and have used it often when looking for answers to questions or more information on a specific topic. I find it interesting that the public has the ability to change the information on the site. This creates an obvious potential problem which has created some problems with their content, but overall the information is typically very good. That being said it cannot be relied upon and total fact, and must be verified by another source for accuracy.
In the library world, this would be beneficial in training areas and departmentally for information and procedures. Each department can share issues and / or problems encountered and how they were resolved, patron problems, and any procedural information that may need to be referenced for things that are not common.
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